The ŠKODA retailer in Northampton has been nationally selected to pilot a new rental service, aimed at addressing changes in the car ownership market.
Progress ŠKODA in Northampton, is one of the first UK retailers to offer Volkswagen Financial Services UK, Rent-a-Car service; enabling customers to select, book and pay for their car online ahead of collection at the Northampton showroom.
The service is already available and performing well in Germany and Spain. A successful UK pilot will see more Volkswagen Group retailers, of which ŠKODA is a part of, offering the service later this year.
Mark Forton, director of Mobility Services at Volkswagen Financial Services UK said: “As we see customers moving from ownership to usership we are very excited to launch our first rental offering to the UK market, through our sister company, Volkswagen Group’s retailer network.”
Research revealed that a significant number of short term car rental customers disliked collection locations, hidden and unclear costs such as damage, fuel and mileage charges, plus high-pressured upselling at vehicle collection. The new service intends to address these concerns.
Vehicle of Choice – customers choose the ŠKODA model they want at the time of booking through live availability, with the confidence it will not be substituted with another make or model. All vehicles will be under 8 months old.
Transparent pricing – clear pricing provided at the time the customer orders online. There will be no hidden costs. Vehicle photos at collection and handback for customer peace of mind around potential damage charges.
Ease of Use – paperless check-in and out of the vehicle
Terence Byrne, MD at Progress ŠKODA, said: “We are delighted to be offering this exciting new service to local customers and businesses. Car ownership is evolving and it’s important we continue to review our offering to meet our customers changing needs.”
The Rent-a-Car service will provide transparent pricing, vehicle of choice with guaranteed no substitutions, low excess as standard and paperless vehicle check in and out. The service will include six-point photography of the vehicle to alleviate potential concerns in relation to vehicle damage charges.
To make a booking visit http:www.vwfsrentacar.co.uk or call 01604 268132.