Since Kettering Park Hotel opened its doors in 1993, it has established itself as venue that can be trusted to host conferences, weddings and other events for both businesses and private clients.
Much of this trust can be put down to the sales team at the hotel, which has grown from one person taking reservations in the office to a team of nine.
All Things Business caught up with the team to find out a bit more about them…
Janice has worked at Kettering Park Hotel for almost four years. She joined the hotel started as Conference Sales Manager and was promoted to Head of Sales last year. Janice looks after all of the sales-related aspects of the business including the spa, health and beauty; food and beverage; and conferences and reservations.
Jo has been with the team at Kettering Park Hotel for 12 years. She worked in reservations before becoming Sales Office Manager just over a year ago.
Cherelle has worked at Kettering Park Hotel for just under a year as a Social Media and Website Coordinator. She manages all of the hotel’s social media platforms – Facebook, Twitter, Instagram, LinkedIn. She makes sure the website is up to date and marketing materials for events, such as flyers, banners and posters is produced to a high standard and delivered to the hotel on time.
Sarah has worked at Kettering Park Hotel for more than 17 years. She started on the reception before moving to the sales office, helping in the restaurant, kitchen and accounts along the way! Sarah has worked in conferencing for the last 12 years, managing conferences of all sizes from enquiries to the final details and invoicing.
Claire’s primary role is to meet and greet conference guests and ensure they have everything they need. She has worked at the hotel for six years and also works on reception in the spa.
Steph started her career with Kettering Park Hotel at the age of 16, working in housekeeping. Over the last 12 years, Steph has worked in almost every area of the hotel, including reception, operations and conferences. She now works with couples to manage and support their big day. She also arranges big corporate events such as awards and Annual General Meetings (AGMs) and charity meetings and events. These include events for the hotel’s Charity of the Year, The Teamwork Trust.
Natalie joined the business in August last year after working in full-time management roles in the food and beverage industry. She works alongside Steph and makes sure that all weddings and events go without a hitch. She has recently completed a degree in Business and Enterprise.
Katie has worked at Kettering Park Hotel for three years, starting on reception and moving to the sales office after a year. Now Katie takes bedroom reservations and books in restaurant reservations and spa treatments. She is now being trained on how to help support the conference team by taking conference bookings.
Georgina is a new addition to the team, starting at the hotel in April. Georgina meets prospective Kettering Park Spa Health and Fitness Club members and shows them around the facilities, which include a gym, swimming pool, sauna, whirlpool and steam room, and a member’s lounge.
“The amount of experience we have on our sales team is incredible and that isn’t just in years,” said Janice. “Many of our team have worked in other roles at the hotel too so understand all areas of the business, which enables them to deliver a better service to clients.
“Our team know their speciality - be that weddings, conferences or reservations - in depth. This results in a first-class, professional experience for our clients. People come to us and know that we can be trusted to get their event right and even surpass their expectations. We can offer summer meetings in our gardens with cool boxes, or cater for lunches, awards, meetings, or training, as well as social functions.”
Kettering Park Hotel is currently in the process of a major refurbishment project. The small board rooms, which can seat up to ten people, have all been refurbished with new carpets and projector screens have been replaced with television screens that can be linked to devices by Bluetooth. The next phase will see the larger conference rooms get a makeover and make way for ‘creative spacing’ opportunities, including moving out board tables and installing bean bag seating. Bedrooms are also being updated as part of an ongoing project.